If you have a question, chances are someone else before you has already asked the same question.
The FAQ (frequently asked questions) page addresses the most common questions we are asked on a regular basis. If you do not find an answer to your question(s), then please email us at firstname.lastname@example.org and we will try to reply within 24-hours.
We have also separated the questions by services, so if your question is related to a specific service, click the corresponding FAQ icon below.
Most common general questions:
Q- I have a pet emergency. Where do I go - what do I do?
A- If your pet is in need of emergency services, please contact one of the emergency veterinary clinics listed below:
Veterinary Emergency Center of East Volusia
2410 S. Ridgewood Ave.
South Daytona FL
Animal Emergency Hospital Volusia
696 S Yonge St.
Ormond Beach, FL
Volusia Animal Emergency Clinic
3500 W. International Speedway Blvd.
Daytona Beach, FL.
Q- What is your phone number?
A- 386-274-4703 however, we can reply faster to emails sent to email@example.com
Q- Where are you located?
A- Our main campus is located at 2364 LPGA Blvd., Daytona Beach, FL 32124. We are right off the LPGA Blvd. exit on I-95.
For the location of our other locations, click on the corresponding icon below.
Q- What hours are you open to the public?
A- Our main campus is open from 12noon until 6pm, 7-days a week. To see the hours for our other locations, click on the appropriate icon below.
Q- Where can I find your wish list?
A- Click here.
Q- Are you a no-kill shelter?
A- Our Live Release Rate (LRR) has been over 90% (93.5% in 2021), since January 2020. The animal welfare industry recognizes animal shelters with a 90% or better LRR, as no-kill shelters. The animals that we do euthanize are either terminally ill (cancer, leukemia, etc.), injured beyond saving (encounter with a vehicle or wildlife, etc.), or their behavior is deemed as a danger to society and we cannot in good conscious adopt the animal to a family with children or other animals. We explore every possible option before euthanizing an animal. We do not euthanize due to capacity constraints. We partner with many rescues, enlist the help of foster parents, and recruit professional animal behavior professionals to help with behavior cases.
Q- Do you offer general veterinary care (vaccinations, checkups, prescribe medications, etc.) for people's pets?
A- No, we only offer veterinary care for the shelter animals in our care. Our Redinger Spay/Neuter Clinic offers spay/neuter services for people's pets. For more information about Redinger Spay/Neuter Clinic, click on the icon below.
There are over 50 local veterinary offices in the general Daytona Beach area. Contact a veterinarian to care for your personal pet.
Q- Is there a fee to surrender my pet?
A- If an owner surrenders their animal, they are giving up their ownership of said animal. Owner surrenders must provide name, address, government issued ID, history of animal (nice, friendly, dangerous, has bit, like cats, hates other dogs, etc.) The cost to surrender a pet without an appointment is $100.00. If an appointment is scheduled, the fee is reduced to $35.00. The surrender of a parent animal and a litter is $150.00 with or without an appointment.
Once the animal is surrendered no information about the animal is available. If the owner or public is seeking information they need to file a public record request with the Custodian of Record (origin of animal location). Once the animal is surrendered, they become the property of the shelter and information is not required to be shared.
Q- Will you come to my home and catch a feral cat?
A- No, we are not animal control or a TNR (trap, neuter, return) organization that is sanctioned and licensed by the county to trap animals. These organizations bring the animals to us for spay/neuter services. Contact your local Animal Control agency. They are typically part of your local police department.